At DC Trade, your satisfaction is our priority. We take pride in offering high-quality faucets and accessories, and we stand behind the quality of every item we sell. If for any reason you are not completely satisfied with your purchase, our return and refund policy is here to help.
Return Window
You may request a return within 30 days of your purchase. After this period, we are unable to offer full refunds or exchanges.
Return Eligibility
To be eligible for a return, items must meet the following criteria:
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Unused and uninstalled
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In original packaging, with all components and manuals
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Accompanied by valid proof of purchase (order confirmation or invoice)
Non-Returnable Items
Certain items cannot be returned, including:
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Custom or special-order faucets
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Clearance or final sale items
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Gift cards or downloadable digital content
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Sanitary or hygiene-sensitive products once unsealed
Partial Refunds May Apply To:
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Products that have been used, installed, or show signs of wear
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Items returned outside the 30-day window
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Incomplete returns missing components or original packaging
All returns are subject to inspection. Ineligible or partial-condition items may incur a restocking fee or be denied for refund.
Refund Process
Once your return is received and inspected, we’ll notify you via email of the approval or rejection of your refund.
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Approved refunds will be automatically processed to your original payment method within 5–10 business days.
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Refund timing may vary depending on your payment provider.
Late or Missing Refunds
If you haven’t received your refund after the expected time:
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Double-check your bank or card account
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Contact your payment provider — processing delays may apply
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Still need help? Reach out to us at [email protected]
Exchanges
We only replace items if they are defective or damaged upon arrival. To request an exchange, email us at [email protected] with your order number and a description of the issue.
Gifts
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If the item was marked as a gift and shipped directly to you, you’ll receive store credit upon return approval.
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If the item wasn’t marked as a gift or was shipped to the original buyer, refunds will be sent to the purchaser.
Return Shipping
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Customers are responsible for return shipping costs.
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Shipping costs are non-refundable and may be deducted from your refund where applicable.
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For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee receipt without tracking.
Please do not return items without first contacting our support team.
Need Help?
Our team is here to assist. For any return or refund inquiries, email us at:
Thank you for choosing DC Trade — Quality Faucets, Trusted Service.